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View Patch #50.508.012
Description
Patch ID:
Date Implemented:
Patch Title:
Patch Type:
Request IDs:
Bug
Enhancement
Other
03411 -
Clarify voucher routing of voucher rejection/approval of credit
Symptoms:
When a VO is rejected by an approver and a credit note requested, once the credit note is processed there is another approval email sent to the requester to approve the credit noteā¦ 3 issues with this: i. When the user receives the email to approve the credit note, the email message is not clear that it is to approve the credit note. ii. The user is unable to approve it anyway iii. Why is a requester/approver having to approve a credit note?
Solution:
The emails that are sent out when the credit note is processed have been changed to distinguish between a regular/original Voucher and the offsetting/credit Voucher. When a credit note is processed, the email will now go out for the original Voucher to request that original Voucher be approved now that the credit note has been completed. This is to request approval that the "package" of Vouchers is acceptable. The emails now contains additional language to indicate that the original Voucher is being sent for re-approval due to previously being rejected and the credit note being processed.
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